Portal FAQs
What is the portal used for, the dashboard - What Can I do?
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Look at class history
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Call
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Email
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Get directions
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Look at account details
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Go to the website
- If you're an existing Space customer, you can register with:
- Click here: https://thespace.com.au/portal/register
- Your barcode or user id (case sensitive) and email to register - call us on 9529 3949 if you don't know your barcode.
- You will need to create a password (we don't have an existing password for you).
- See first option on pic below "Already a customer at The Space"
- If you haven't yet been to The Space and you need to create an account with us, you will need to fill out a form with:
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- Click here: https://thespace.com.au/portal/newregister
- Your First and Last Names
- Your Mobile Number
- Your Email Address
- See third option on pic below "New to The Space"
How can I top up my class pass?
- Click on “Balance & Topup” in the home menu dropdown or click on the “Passes” icon on the dashboard.
- You will see a list of active pass types that you have on your account. Here you will see:
- The pass type
- The status of your pass
- The number of classes remaining
- The timeframe on the pass
- When your pass expires
- When your pass was purchased
- Select the pass that you would like to purchase from the drop down menu
- Enter your payment details.
- Click “Pay Now” to confirm your payment
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NB: All passes purchased on the portal (including single passes) are not refundable or transferable
- Click on “register for Class” in the menu dropdown or click on the “classes” icon in the dashboard.
- At the top of the screen you will see how many classes you have left remaining on your pass.
- You will also see a list of classes already booked so you can check this list to see which classes you have already booked into.
- You will see a section called “Upcoming Classes”. Here you can select the class that you would like to attend.
- You will be asked to click “Yes, Book Me In!” to confirm and your class will appear in the “Booked Classes” list.
How do I search for a class or a particular day?
- There is a “filter results...” search bar located underneath the “Topup” button. You can type in a dance style, teacher or a day of the week.
What happens if the class is full?
- We apologise but at this crazy Covid time we can only have a limited number people in each class. We will update the number of attendees allowed as the restrictions lift.
- We encourage you to try another style, perhaps something new - just give it a go!!
Can I change to a different class if I have booked the wrong class?
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To change classes you will need to contact The Space on 9529 3949 or email: info@thespace.com.au
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You can pay with your credit card
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We unfortunately do not accept American Express.
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Currently we are unable to accept other payment gateways such as PayPal or Alipay
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All passes purchased on the portal (including single passes) are not refundable or transferable
Is my payment information secure?
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Your credit card information is not stored on our servers. It is sent straight to the bank for processing.
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The Space website uses SSL/TLS encryption technology to ensure your credit card details are protected.
Do I need to print out my pass?
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No, you can just pull up the pass on the phone and flash the screen at reception. The teacher will also have a class role and can mark you off.
Why does The Space need my contact details?
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In order to comply with contact tracing requirements we need the following details:
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Full Name
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Email
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Phone number
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Can I cancel or have a refund?
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No refunds are available for booked in classes and cancellations are not allowed.
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With such limited numbers in classes, teachers, The Space and other students all miss out if people try to cancel last minute.
What should I do if I’ve forgotten my password?
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Select the “Forgotten your password” option on the sign in screen
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Type in your email address and click on the “Reset” button.
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You should receive an email with instructions on how to reset your password.
Can I access the portal via my tablet or smartphone?
- The Portal is a web application and can be accessed via any internet-connected device including computers, laptops, iPads, tablets and smartphones.
- This page provides an indication of likely studio availability.
- Please choose a date from the date picker
- To make a booking you do still need to Call or Email us at The Space.
- Here is an example of what it looks like
Who should I contact if I am having any problems with The Space Portal
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Please call the staff at The Space on 9529 3949 or email info@thespace.com.au
Last Updated (Wednesday, 19 July 2023 14:58)